Frequently Asked Questions

a) Yes, a care manager from Elderly Care Service will carry out a full Care Assessment to make sure that the care package we provide is created to fully match the needs of the service user

b) The assessment takes about an hour and will include an assessment of your support needs and a risk assessment for the location, for the safety of you and our staff.

c) The findings of this meeting will form the basis of the care plan and will also detail in-depth information which the care workers will follow when supporting you. A care plan will be in every home where care services are being delivered and will be regularly reviewed.

d) The assessment is not just taking account of your care needs; it is an important opportunity for us to learn your personal preferences and voice and requirements, enabling us to select the proper support workers to deliver the service according to your needs.

To ensure that staff meet expectations, our recruitment procedures include:

An Enhanced DBS check.

Checks against the Safeguarding of Vulnerable Adults (SOVA) and Protection of Children Act (POCA) registers.

Two appropriate references, one of which must be the last or current employer.

Full working history.

Submission of complete immunization records.

Annual checks with the relevant registration bodies to ensure fitness to practice.

a) We ensure that all of our care staff have the necessary qualifications for the support that they are going to provide.

b) Some of our staff will already have the relevant qualifications in NVQ2 or NVQ3. If they don’t, we will ensure that they begin study towards the relevant qualification. Where appropriate, staff will undergo specific training according to your needs.

a) We will send you an invoice approximately two weeks after your care starts.

b) The invoice can be sent to another person if they are making the payment. This can be a nominated family member. In any case, liability for payment will remain with the person who signed the Terms and Conditions of Service.

c) We accept various methods of payments including standing order, BACS payment, and credit/debit cards.

a) We will always strive to improve our service and welcome all feedback and suggestions.

b) When we receive a complaint, we will ensure that it is properly recorded and investigated to your satisfaction.